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Join the listProvenance & Care · Returns
Exchanges and refunds, handled with the same care as the objects themselves.
We make things to be kept — but if a piece does not find its place, we accept returns and exchanges within thirty days of receipt, provided the object is unused and returned in its original condition.
Thirty days from the day your order arrives. We ask that you write to us within that time — after it, a piece is considered settled into its place.
Returned objects must be unused, with their original packaging, tags, and provenance cards intact. A piece that has been lived with cannot be returned as new.
Every return begins with a note to the concierge. We confirm eligibility, issue a return authorization, and arrange the return with care.
The Process
Send your order number and the piece you wish to return. We reply within two working days.
We confirm eligibility and provide a return address, with instructions for repacking the object safely.
Repack the piece in its original materials and ship it back. We recommend an insured, tracked service.
On receipt and inspection, we issue a refund to the original method or arrange an exchange within ten days.
In Detail
Refunds are returned to the original payment method within ten days of our receiving the object. Original shipping is non-refundable, except in the case of a fault.
To exchange for another piece, the new object must be of equal or greater value. Any difference is charged or refunded at the time of the exchange.
If a piece arrives damaged or faulty, write to us within seven days with a photograph. We will replace it or refund it in full, including shipping.
Kept, or returned with care.
Write to the concierge